Background
On Wednesday 16th Aug 2023 At 11:00 AM BST, our remote management software VXL had an outage. During this time we have also experienced a number of Room Panels lose connection and disconnect from the Smart Displays application.
Devices affected:
Panels
Smart Displays app
Timeline:
Wednesday 16 August 11 AM: VXL platform went offline.
Thursday 17 August 12 AM: VXL has now confirmed the platform is available and stable.
Resolution/ Next Steps:
Our Team are now remotely connecting to each customer's affected panel and working through a resolution to bring the panels back online.
Call to action:
If you have any queries please contact [email protected]
We apologise for any inconvenience this is causing.