Background

On Tuesday 26th of November, an issue was reported where the web 3D Map Layer doesn't load on web.

When a user tries to access the 3D Map, the map won't load.

Devices affected:

Web- Floorplan

Workaround:

Use the Mobile app Map
Use Web Floorplan's Filters ( Desk, Rooms, Zones, People)

Timeline:

Identification - November 26, 2024, 7:30 AM:
- Users reported inability to load the 3D Floorplan on web.

Investigation - November 26, 2024, 8:00:
The technical team commenced an investigation to find the root cause.

Development - November 26, 2024, 8:45:
- The team found a disruption between RICOH Spaces and the Map Layer.

Current Status: Resolved - November 26, 2024:
- The 3D Map loading issue has been solved.

We apologise for the inconvenience caused by the 3D Map Layer not loading. Thank you for your patience and understanding. Should you encounter any further difficulties, please reach out to our support team for assistance. ([email protected])