Background
On Thursday 15th of February, an issue was reported where QR codes were not being scanned successfully.
When a user tries to scan a space's QR code using their RICOH Spaces mobile app, nothing happens.
Devices affected:
Mobile -Scan QR Code
Workaround:
Use the Mobile or Web Feed to check in, book, cancel, and edit bookings.
Using your PIN on panels to check in, book, and cancel meeting room bookings.
Timeline:
Identification - February 18, 2024:
- Users reported inability to scan QR codes on their mobile devices.
- Issue was immediately prioritised as urgent by our team.
Investigation - February 18-19, 2024:
- Technical team commenced investigation into the root cause of the QR code scanning issue.
Development - February 19, 2024:
- Development team initiated work on a solution to address the QR code scanning problem.
Current Status: Testing - February 19, 2024:
- Testing team are conducting comprehensive testing of the fix.
Released to Live Environment - February 20, 2024:
- We released a new version of the mobile app:
RICOH Spaces Version 2.0.31
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* Fixed an issue where QR codes would not be scanned
* Updated Flutter SDK to 3.0.19
We apologise for the inconvenience caused by the QR code scanning issue on mobile devices. Thank you for your patience and understanding. Should you encounter any further difficulties, please reach out to our support team for assistance. ([email protected])