Background
On Thursday, 18th April 2024, a technical issue was identified that affected the ability to save Meeting Room policies.
Issue Description
Users reported that the panels did not allow them to check into meetings. The settings in the Ricoh Spaces policies were found to be either disabled or incorrectly set. Attempts to update and save the correct settings were unsuccessful.
Affected Devices:
Web App
Impacted Customers:
This issue impacted locations where the "Allow in Office" policy was not set.
Timeline of Events:
18 April 2024: The issue was identified and reported through various communication channels including email and Microsoft Teams.
Investigation: The technical team quickly began diagnosing the problem, identifying the cause by the close of business (UK Time) on the same day.
19 April 2024: A solution was tested overnight and successfully implemented on the following day.
Root Cause:
The problem stemmed from the "Allow In Office" policy being disabled, which prevented the saving of Meeting Room policies. This issue was rectified in subsequent updates.
Resolution and Testing:
After implementing the fix, we conducted thorough testing on locations with the "Allow in Office" policy enabled. The update allowed for correct saving of new meeting room policies in both the Web UI and the database.
Preventative Measures:
We have increased our unit testing for scenarios where the "Allow in Office" policy is both enabled and disabled. This will ensure greater stability in policy management.
Conclusion:
We sincerely apologise for any inconvenience caused by this issue and appreciate your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team at [email protected].