On Wednesday, 4th December, our monitoring tool identified degraded performance with our platform. The RICOH Spaces mobile application was unavailable and some users experienced slow loading times on the web app. Some RICOH Smart Displays have also been affected.

Identification and Investigation - December 4, 2024, 8:33 AM:
- Our platform status tool identified a degradation of performance on our platform. Some users were unable to load the mobile app and slow loading time was observed on web. The technical team commenced an investigation to find the root cause.

Development - December 4, 2024, 9:40:
- Services have resumed.

Current Status: Monitoring services - December 4, 2024:
- We have restored services for our platform and our team is currently monitoring performance.

We apologise for the inconvenience caused. Thank you for your patience and understanding. Should you encounter any further difficulties, please reach out to our support team for assistance. ([email protected])