In this guide, we will show you how to retrieve logs from Streamer App installed on our panels and how to send them via the app itself to Splashtop, the 3rd party provider.

This can be done by remotely as well as by the end-user themselves (Once we provide the customer with access to the panel).

1. Open the Streamer application from the Start menu or tray icon.

2. Click on the "Advanced" tab, scroll down to the last section called "Streamer log files".

3. Click the "Send debug log" button.

4. A prompt will show when the log has been successfully sent.

5. After the log has finished sending, please include the Log ID in the ticket so our support team can locate the debug log.