The level of support provided by a Customer Success Manager (CSM) depends on the package purchased as part of your RICOH Spaces order.
| Site Set Up | On-boarding Package | Standard Package | Enhanced Package |
| No Customer Success Manager | Contact with a Customer Success Manager throughout an agreed period | Regular monthly contact with a Customer Success Manager for a year | Frequent and on-demand contact with a Customer Success Manager for a year |
Project Management of your RICOH Spaces software set up |
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Unlimited use of RICOH Spaces self help guides |
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RICOH Spaces Administrator Training at your Handover Meeting |
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Insights demo scheduled during Handover Meeting |
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Point of escalation for any support tickets (during the agreed period) |
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Scheduled regular meetings with a dedicated Customer Success Manager |
| Two meetings (up to 1 hour each with schedule to be confirmed) | Monthly meetings | Regular meetings
(personalised frequency) |
Regular reporting on support tickets and licence utilisation |
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Contact/questions on demand |
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On-site CSM visits (depending upon location) |
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Co-ordination of set up of Smart Displays, Way-Finding Displays, Sensors or Screencloud |
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| Cost included |
Change Requests (for floor plans, policies and administration tasks) |
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| Cost included |
Regular Customer Success Manager Meetings
During your Handover Meeting we will schedule the regular CSM meetings according to the level of Customer Success Manager that you have bought. Typically this will consist of a 1 hour call per week to discuss any issues that you are experiencing or gain any additional training.
To purchase additional CSM days please speak to your Ricoh Account Manager.