We aim to hand over your RICOH Spaces Workspace within 4 - 6 weeks of your Plan Sign Off (see Phase 1: Project Kick-Off). The handover you receive depends on whether you have purchased one of our Customer Success Manager (CSM) packages.
Customer Success Manager
Different levels of CSM support are available depending on your needs. Our Onboarding Package focuses on a successful launch and initial review meetings, which we will schedule during your Handover. Our Standard and Enhanced CSM Packages offer a long-term strategic partnership. These ongoing packages ensure your RICOH Spaces environment evolves with your business through regular reviews, proactive optimisation, and continuous expert guidance.
Note: Find out more about the CSM packages available, head here.
Going It Alone
If you have not bought a CSM package, you will receive an email when your RICOH Spaces workspace is ready. The workspace will contain:
The Requested Location(s)
Floor Plan(s)*
Bookable Desks*
Bookable Parking Spaces*
A Global Administrator
The Global administrator can then:
Add further administrators (either Global or Location Admins) or other roles as required
Set up bookable rooms
Set up zones
Set up booking policies
Print QR codes
Create System Groups (or import AD Groups)
Assign desks, parking or zones to people (or System Groups or AD Groups)
Make any spaces non-bookable as required
Add photographs to locations or spaces
Our Help Centre articles are here to assist you.
Customer Success Manager On-Boarding
If you have bought one of our Customer Success Manager (CSM) Packages, we will set up a Handover Meeting to guide you through the steps needed to complete your booking and policy configuration.
Handover Meeting
This meeting will cover the following items and is aimed at the person (or people) who are going to administer RICOH Spaces for your organisation:
Desk Bookings
Booking a desk
Booking a desk for someone else
Disabling/Re-enabling desks
Assigning desks to people
Groups
Setting up System Groups
Assigning desks to groups
Meeting Rooms
Setting up meeting rooms
Booking meeting rooms
Days to sync calendar
Booking Policies
Printing QR Codes
Roles
Visitor Management
Way-finding Screens
Insights & Reporting
Help Centre
Ongoing Help
How to access the Help Centre
How to log a support ticket