A signal that the RICOH Spaces app is unable to fully load may be indicated by the Main Homepage menu not completely loading or the Location selector not displaying buildings correctly. 

This could occur when using Google Chrome or any other supported Web Browsers.

If this occurs then it would indicate RICOH Spaces was unable to communicate with RICOH Spaces cloud infrastructure. Network connection issues could occur because of your company security appliances, which may be blocking connections - 

To help resolve this problem, please ensure your IT team approves the following addresses:

1. *.googleapis.com/
2. https://ricoh-smart-spaces.firebaseio.com
3. *.ricoh-smart-spaces.appspot.com
4. *.ricohspaces.app
5. *.ingest.sentry.io
6. api-iam.intercom.io

Should you still experience an issue please contact us through our in-app chat support.