What's happening
RICOH Spaces email notifications are currently not being delivered due to an account issue with our third-party email provider. In-app and push notifications are unaffected and continue to work normally.
What this means for you
Emails such as booking confirmations and visitor notifications are not being delivered while this is ongoing. No other areas of RICOH Spaces are affected. If you rely on email notifications, please use the RICOH Spaces app or web portal in the meantime — all bookings and visitor activity remain visible there.
Timeline so far (BST)
July 28th 12:12 — Our email provider notified us that sending on our account would be paused.
July 28th 13:23 — We contacted the provider requesting immediate reactivation, and have followed up twice since.
July 28th 14:28 — Confirmed email delivery had stopped in production.
July 28th 14:31 — Verified push notifications unaffected; impact confirmed as email only.
July 28th 17:30 — Continuing to work with our provider to restore delivery.
July 29th 10:00 am - We are continuing to work closely with our third-party email provider to restore email notification delivery.
July 29th 12:00 pm - We continue to work with our third-party email provider to restore email notification delivery across the RICOH Spaces platform.
July 29th 14:45 pm - Email notification delivery was fully restored across the RICOH Spaces platform at 14:38 BST.
Our third-party email provider resolved the underlying issue, and email notifications are now being delivered as expected. As the service returns to normal, you may receive some email notifications that were delayed during the incident.We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.