In this article, let us show you how you can connect your printers to your devices.
What printers can you use?
What printers can you use?
You can silently print from iPad and Android panels using supported Brother or Zebra label printers.
Brother Printers
Supported model: Brother QL-820NWB
Supported label widths: 54 mm and 62 mm
Wi-Fi is recommended when multiple printers are present. Bluetooth is suitable when only a single printer is used.
Zebra Printers
Supported printer families: ZD421, ZD621, ZT231
Zebra offers multiple SKU variants within each printer family. All Zebra printer SKUs used with RICOH Smart Displays must meet the following minimum requirements:
Support for both thermal transfer (ribbon-based) and direct thermal printing
300 dpi (12 dots/mm) print resolution
Built-in Wi-Fi connectivity (required)
Integrated full-colour touch screen
Model numbers alone do not guarantee these capabilities. Specifications must be verified at the SKU level. Direct-thermal-only, 203 dpi, non-Wi-Fi, or non-touch variants are not supported.
Recommended Zebra print media
Zebra-approved direct thermal labels or thermal transfer labels suitable for 300 dpi printing
Compatible Zebra thermal transfer ribbons (wax or wax/resin), with ribbon width correctly matched to the label width and printer configuration
Example compatible media includes Zebra Z-Select™ label media (for example, ~76 × 50 mm formats) and Zebra 2300 wax ribbons, or equivalent Zebra-approved consumables. Consumable part numbers vary by size, coating, core, and ink orientation and must be validated for compatibility with the selected printer SKU.
Connection requirements
Zebra printers are supported only when connected via Wi-Fi
2. Bluetooth is not supported for Zebra printers
Supported Zebra label sizes
RICOH Smart Displays supports two Zebra label sizes: 4 × 3 inches (approximately 102 × 76 mm) and 3 × 2 inches (approximately 76 × 51 mm). When a print job is triggered, the app reads the printer's configured print width and label length and matches them against these two sizes. A tolerance of approximately 5 mm (0.2 inches) is allowed in each dimension. Labels that fall outside this range — for example, 85 × 55 mm — are not recognised, and printing will not proceed. The printer must also be calibrated after loading new labels so that its internal settings accurately reflect the loaded media. If labels are the correct size but printing fails, run a media calibration on the printer and retry.
Connect the printer
Connect the Printer to the panel via wifi or Bluetooth
Within the RICOH Smart Displays app on your panel device, select Settings.
Once in settings, select Printer Settings
In printer settings, you will see several options
Printer Mode
Any – Select this option if you have only one printer.
Priority - If you have more than one printer and want to prioritise a printer but are happy if it prints to another.
Only – If you have multiple printers and want to select only one specific printer.
None – No printing at all.
Printers
Will display a list of printers which are currently connected. You will also be able to do a test print.
Printer Label Type
Select the label type which is currently loaded into the printer.
5. Once configured, select Done!