In this article, let us show you how you can connect your printers to your devices and send for a reprint.
What printers can you use?
You can silently print from iPad and Android panels using supported Brother or Zebra label printers.
Brother Printers
Recommended model: Brother QL-820NWB
Supported label widths: 54 mm and 62 mm
Wi-Fi is recommended when multiple printers are present. Bluetooth is suitable when only a single printer is used.
Zebra Printers
Supported printer families: ZD621 and ZT41143
Zebra offers multiple SKU variants within each printer family. All Zebra printer SKUs used with RICOH Smart Displays must meet the following minimum requirements:
Support for both thermal transfer (ribbon-based) and direct thermal printing
300 dpi (12 dots/mm) print resolution
Built-in Wi-Fi connectivity (required)
Integrated full-colour touch screen
Model numbers alone do not guarantee these capabilities. Specifications must be verified at the SKU level. Direct-thermal-only, 203 dpi, non-Wi-Fi, or non-touch variants are not supported.
Recommended Zebra print media
Zebra-approved direct thermal labels or thermal transfer labels suitable for 300 dpi printing
Compatible Zebra thermal transfer ribbons (wax or wax/resin), with ribbon width correctly matched to the label width and printer configuration
Example compatible media includes Zebra Z-Select™ label media (for example, ~76 × 50 mm formats) and Zebra 2300 wax ribbons, or equivalent Zebra-approved consumables. Consumable part numbers vary by size, coating, core, and ink orientation and must be validated for compatibility with the selected printer SKU.
Supported Zebra label sizes
RICOH Smart Displays supports two Zebra label sizes: 4 × 3 inches (approximately 102 × 76 mm) and 3 × 2 inches (approximately 76 × 51 mm). When a print job is triggered, the app reads the printer's configured print width and label length and matches them against these two sizes. A tolerance of approximately 5 mm (0.2 inches) is allowed in each dimension. Labels that fall outside this range — for example, 85 × 55 mm — are not recognised, and printing will not proceed. The printer must also be calibrated after loading new labels so that its internal settings accurately reflect the loaded media. If labels are the correct size but printing fails, run a media calibration on the printer and retry.
Connect the printer
Connect the Printer to the panel via wifi or Bluetooth.
Within the RICOH Smart Displays app on your panel device, select 'Settings'.
Once in Settings, select 'Printer Settings'. This will search for printers and enable you to configure settings:
💡 To help speed up the discovery process when your device is using wifi/Ethernet, we recommend switching off Bluetooth on your iPad or Android device.
4. In this section, configure your printer settings:
Printer Mode
Any – Select this option if you have only one printer.
Priority - If you have more than one printer and want to prioritise a printer but are happy if it prints to another.
Only – If you have multiple printers and want to select only one specific printer.
None – No printing at all.
Printers
Will display a list of printers which are currently connected. You will also be able to do a test print.
💡 Thanks to the discovery capability, you won't need to manually enter the printers' IP addresses; they will automatically appear on the list.
Printer Label Type
Select the label type which is currently loaded into the printer.
5. Once configured, select Done!
Reprint
If a label fails to print, you may resend it.
Message that will be displayed on the device:
Reprint Badge
1. Head to the device Settings and select 'Reprint Badge'.
2. Use your admin PIN (which you can find within your RICOH Spaces web app > Organisation Settings> Screen Management > Settings) on the device to progress with the badge reprint.
3. The badge will be resent to the printer for printing.
