Here is some guidance for all RICOH Spaces international orders.
New Customers
If a customer wants to trial RICOH Spaces please sell them a Proof of Concept (POC). This includes the creation of one floor plan, up to 100 desk licences and 10 meeting rooms plus Visitor Management. A POC lasts for 3 months; if you want it to last for a shorter period please inform the RDx team.
We expect a new customer’s initial (non POC) RICOH Spaces order to include at least one floor plan and either desk, room or parking licences.
If no floor plan has been ordered, we will not accept a desk or parking licence order.
If no floor plan has been ordered, we only accept a room booking order for a minimum of 10 rooms.
A customer can buy RICOH Spaces visitor management without any floor plans, desk, room or parking licences.
Without Onboarding
If your order does NOT include the Customer Success Onboarding Package your customer WILL NOT receive the following support from RDx (and any support will need to be provided by your local Ricoh operating company):
All orders that include hardware (Smart Displays or Sensors) MUST include the Customer Success Onboarding Package. Any orders containing hardware without this package will be rejected.
Existing Customers
Existing Customers Buying Additional Licences
If an existing customer wants to make a change to a floor plan (without adding additional desk, room, or parking licences) they will need to buy a Change Request (also available in a package of 4 Change Requests).
If an existing customer wants to add desks or rooms to an existing floor plan, they do not need to purchase a Change Request; the cost of the change will be covered by the additional licencing costs. Therefore, an existing customer can purchase additional desks, parking spaces or room licences without ordering a floor plan.
When placing additional orders for an existing customer please co-terminate it with the customer’s existing subscription end date (if you do not know this date, please ask the RDx team). This can be achieved by using the monthly EDP codes.
Existing Customers Renewing Their Subscription
At contract renewal, the customer does not need to pay for any floor plans (assuming no changes are required) – you simply need to sell them a contract renewal for their desk, room or parking licences (plus any Visitor Management).
If the customer has several orders or sites with different subscription end dates please consider selling them a renewal that co-terminates all of their orders on the same date (the RDx team can provide a list of the subscription end dates for the customer’s previous orders). This can be achieved by using the monthly EDP codes.