Background
On Tuesday 4th April the Spaces team identified an issue with the RICOH Spaces Web App impacting booking data including desk, parking and lockers.
The issue was identified proactively before support calls were raised.
The issue created erroneous bookings causing multiple bookings to appear incorrectly against 4th April.
The impact was against RICOH employees only, no other Customers were impacted by this issue.
Devices affected:
Web - Space bookings
Workaround:
N.A
Timeline:
15:00 PM: Issue Identified, RICOH Spaces engineers commence analysis.
16:00 PM: Update 1 - The issue has been identified and remediation implemented to prevent further re-occurrence.
22:00 PM: Update 2 - Issue Resolved - The data has been corrected.
Next steps:
No action required by any users.
Resolution:
Before support calls were raised, abnormal activity was picked up on the database. It was quickly clarified to only be affecting space bookings for Ricoh employees. A modification was deployed to change bulk update processes within the app to prevent further re-occurrence. Data was then successfully restored using the backup and recovery processes to correct booking data against Ricoh only data from 2pm onwards on 4th April.