On Wednesday 11th August an issue was identified with the filtering within RICOH Spaces Location Insights.

When a user clicked on the user domain it was unable to identify the locations relevant to the said domain.

**All other areas of Insights were unaffected by this issue.

12:14 PM: Issue Identified

12:31 PM: Update 1 - RICOH Spaces developers begin investigations

13:55 PM: Issue Resolved - Updates were made to the filtering within RICOH Spaces Insights

All users please refresh your browser window in the Web app to apply the fix.

Upon investigation, we have identified this issue was caused by a deployment made to the "new employee check-in tab". We can now confirm a full fix has been implemented.

The issue affected the Location insights report only. This is because when a user clicked on the employee check-in list the location filtering errored and did not work as expected. However, after a refresh, the location filter would work as expected. Due to this, we can confirm that a minority of users would have experienced this issue.