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Network & Firewall URL Whitelisting
Network & Firewall URL Whitelisting
Written by Kiren Dosanjh
Updated over a week ago

A signal that the RICOH Spaces app is unable to fully load may be indicated by the Main Homepage menu not completely loading or the Location selector not displaying buildings correctly.

This could occur when using Google Chrome or any other supported Web Browsers.

Here is an example of what could be displayed on your screen:

MicrosoftTeams-image (93).png

If this occurs then it would indicate RICOH Spaces was unable to communicate with RICOH Spaces cloud infrastructure. Network connection issues could occur because of your company security appliances, which may be blocking connections -

To help resolve this problem, please ensure your IT team approves the following addresses:


  2.,, or - Alternatively, use the IP Address from the below table for your corresponding region.


IP Address




Should you still experience an issue please contact us through our in-app chat support.

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