If you have purchased a Customer Success Manager package, within 2 weeks of receiving your customer information and your floor plans, we will hold a Project Kick-Off. The aims of this are:
Introductions & Overview
Introduce your Customer Implementation Manager, who will be responsible for the delivery of the RICOH Spaces software solution.
Provide an overview of the RICOH Spaces Implementation Project.
Review Your Order
To confirm that we are delivering the products and features that you are expecting.
Review and Sign off on Your Floor Plan(s) and Company Information
To confirm the details provided and clarify any outstanding questions.
If, after your floor plan sign-off, you need to make any changes to it/them, these may be subject to a Change Request fee.