The ghost report informs you about the minutes and spaces wasted on booked but unused areas. With clear metrics and graphics, it highlights the most relevant information, helping you better understand your spaces and locations to make effective improvements.
The report provides you with answers to queries such as :
The space/money/minutes wasted on booked but unused spaces.
How many minutes are wasted in each room, who's wasted the most minutes?
On the ghost meeting, was the room check-in active and did it cancel the meeting therefore saving time
In recurring meetings, which are the worst offenders, how do I find them and cancel them?
What percentage of minutes in available meeting room time are actual ghost meetings, therefore allowing me to quantify the waste of time
Filters
Calendar Date: Select a rolling period or a fixed set of dates.
Location Name
Floor Name
Space Name
Space Type
Zone Name
Metrics
% Ghost Meetings of All Meetings
Compare at a glance how many of your bookings are ghost bookings. With this graph, you can simply see what percentage ghost bookings account for.
Total Ghost Bookings
This is the total count of ghost bookings for the selected period.
Average Booking Count
The average number of ghost bookings registered per day.
% Ghost Desks of All Desks
Compare at a glance how many of your desk bookings are ghost bookings. With this graph, you can simply see what percentage ghost bookings account for.
Ghost Booking Mins
The total of minutes spaces have not been occupied, even though they have been booked.
Peak Ghost Booking Count
The highest count of ghost bookings registered at once.
Ghost Bookings by Day of Week
This graph provides you with information regarding the day of the week having the most count of ghost bookings. This could help you find patterns within your data and enable you to find solutions to reduce ghost bookings.
What Time Do Ghost Bookings Occur?
This graph provides visibility over the peak time when ghost bookings occur. In this example, we can see that at 5 PM, 3 bookings were registered as ghosted.
Which Users Have the Most Ghost Bookings?
This metric will provide you with a list of users who had ghost bookings. By default, it will list the user with the highest count of ghost bookings at the top. You can use the column sorting options to change the display of the table.
How Were Ghost Bookings Cancelled
This pie chart will provide you with information regarding the reason a booking has been released or cancelled, if it was done by the user or by RICOH Spaces (following your location policies).
Ghost Booking List
This table provides you with all the information regarding ghost bookings: user names, locations, spaces, floor names, etc
Utilised Bookings v Ghost Bookings
This graph provides you with a quick understanding of the minutes waisted, used and booked by location.
What Percent of Ghost Meetings are Recurring Bookings?
Out of all your ghost bookings, how much do recurring bookings account for? This pie chart will display the amount ( in per cent) that the recurring bookings account for. This could help you understand if ghost bookings are recurring bookings that might have been forgotten or if they are stand-alone meetings that users have ghosted.
Utilised Bookings vs Ghost Bookings by space
This table provides you a list of spaces and key metrics related to them, such as the count of non-cancelled bookings and how much time has been wasted due to ghost meetings.
