In this article, we will show you how to manage issues raised by users about spaces (lockers, rooms, desks, parking) or zones.
Note: Your access to some functionalities will depend on your role. Please, contact your issues admin for more information.
Functionalities of the Issues Management Module
When a user raises an issue, the admins will be notified.
By navigating to the Issues Management module or following the link in the email, you will access the new issue's details.
On the left side menu, you can:
See all the issues raised
Sort issues by newest, oldest, location, status, category or vote
Access the archived issues
Search for an issue
Sort by a specific location
Use filters
On the right-hand side:
On the right-hand side part of the screen, you can see details related to the issue.
The issue reported
Details about its location
The person who has been assigned the issue
Status: Click on it to change its status
Priority: Select a priority for the issue: urgent, unset, low, etc
Identity of the person who reported it
Votes: If people have down/upvoted the issue
Issue category
Activity: This provides you with a history of activity for the issue.
Top menu
At the top of the issue, you have more functionalities:
Eye icon: This controls the visibility of the issue for end users. By clicking on it, the issue will be hidden in the space's issue list.
Copy Link: Copy the link of the issue
Note: Only users with the correct role will be able to access the page.
Archive: Archive the issue
Status: Change the status of the issue
Resolving Issues
In order to resolve the issue, use the right-hand-side menu to sort, categorize and assign the issue to the relevant person.
Should you need more information about the problem, you can directly contact the user using the chatbox.
You can also attach files to your message.
Once the issue has been solved, you can change its status to Closed.
Note: All data collected from the module will feed into insight reports.