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Clearing Cache and Storage: iOS

Rob Burgess
  • Updated

In this article, we will explain why we suggest clearing your app cache and storage, as well as the steps on how to do so.

You may be asked to clear your RICOH Spaces app cache by a member of the support team.

You can usually clear an app’s cache and data through your phone’s Settings app. Settings can vary by phone. For more info, get help from your device manufacturer.

  • Clear cache: Deletes temporary data. Some apps can open slower the next time that you use them.
  • Clear documents & data storage: Permanently deletes all app data. We recommend trying to delete from inside the app first.

Steps to clear cache:

iPhone X and later

  1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
  2. Swipe right or left to find the app that you want to close.  
  3. Swipe up on the app's preview to close the app.

iPhone SE, iPhone 8 and earlier, and iPod touch

  1. Double-click the Home button to show your most recently used apps. 
  2. Swipe right or left to find the app that you want to close.  
  3. Swipe up on the app's preview to close the app.

https://support.apple.com/en-us/HT201330

Steps to clear documents & data:

Go to Settings > General > [Device] Storage. You may see a list of recommendations for optimising your device's storage, followed by a list of installed apps and the amount of storage each one uses. Tap an app's name for more information about its storage. Cached data and temporary data may not be counted as usage.

In the detailed view you can:

  • Offload the app, which frees up storage used by the app, but keeps its documents and data.
  • Delete the app, which removes the app and its related data.
  • Depending on the app, you might be able to delete some of its documents and data.

If your device is almost full and can't free up space, you may receive a Storage Almost Full alert. If you receive this alert, you should check the storage recommendations or offload some less frequently used content, such as videos and apps. 

https://support.apple.com/en-gb/HT201656

For any additional support please contact us via our help centre.

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